We like our customers to be happy! So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. Kosen Toys guarantees that all items offered for sale on this website are in perfect condition.
We always aim to dispatch orders within a week of receipt whenever possible. All items are sent securely packed up and clearly labelled, so that the contents arrive safely.
For orders up to £34.99 : £2.99
For orders between £35 and £99.99 : £3.99
For orders over £100 : £4.99
Priority UK Shipping: £5.99
For orders up to £149.99 : £9.99
For orders over £150 : £14.99
For orders up to £49.99 : £9.99
For orders between £50 and £99.99 : £17.99
For orders between £100 and £149.99 : £19.99
For orders over £150 : £24.99
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates. Refunds are less any original postage costs incurred by Kosen UK. We do reserve the right not to refund the full cost where items are returned damaged or missing.